Service Alerts

Oct. 9, 2026 - Connecticut Water Company has issued a precautionary boil water advisory in Southbury for customers west of Church Road. Customers east of Church Road are not impacted.

This morning, Oct. 9, a water main break has resulted in low, or no, water pressure. We are actively working to restore water service and ensure the quality of the water.

We encourage customers to boil their tap water as a precaution before using it for drinking, cooking, food preparation, reconstituting baby formula or using it for any purpose where it will be consumed.

Water can be used without boiling for bathing, cleaning, sanitation or other purposes where the water is not consumed.

The precautionary boil advisory will remain in effect until we collect water samples and test in a state-certified laboratory to confirm that the water is free from bacteria and can be used as normal. We expect to receive these results within 48 hours. We will notify you when the precautionary boil advisory is lifted.

We thank you for your patience, and we apologize for the inconvenience.

Oct. 9, 2026 -  The Precautionary Boil Water Advisory issued for the Soundview Water System in Old Lyme has been lifted.

Water quality samples were collected and tested in a state certified laboratory that has confirmed the water meets all regulatory standards for consumption. There is no longer any need to take any precautions before you use your water for any purpose. We appreciate your patience.